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#Quest diagnostics customer service professional

Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.

Identify and solve barriers to help an individual member.

Determines eligibility by comparing member information to requirements.

Obtain member information by answering telephone calls interviewing members verifying information.

This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind. Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. Pack Health is seeking a Member Success Representative, whose primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience. We value employees who want to make work a great place for great people, thrive in working as a part of a team, continually deliver an exceptional experience, and have a drive to improve the wellbeing of others. We work hard, have fun, and love what we do. We are a fast-paced work environment, with ample opportunities for growth. In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs. We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences. Pack Health is a digital health coaching platform for chronic disease management. High School Diploma or Equivalent(Required) * Ability to deal with client information in a confidential manner

#Quest diagnostics customer service professional

* Ability to maintain professional and tactful manner in stressful situations * Ability to multi-task and work in a fast-paced environment * Proficiency in basic computer skills (Word, Excel, Outlook) * Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers * Understand the importance of Quality Service and how it is measured * Basic knowledge of operating office equipment * Proper telephone etiquette to handle customer inquiries * Repeating motions that may include the wrists, hands, and/or fingers. Previous medical or clinical laboratory background preferred. One (1) to two (2) years of customer service and/or related health care experience preferred. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. * Perform other duties as assigned to meet the business needs or customer requirements. * Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. * Follow through in a timely manner to resolve all issues and concerns.

* Report laboratory results to clients and patients using established protocols. * Complete all required documentation associated with the handling of calls and maintain complete and accurate records. * Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

* Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.